Working with Local Immigrants to Understand their Health Care Needs

The Erie St. Clair LHIN works hard to ensure that all residents in our area have access to equitable health care services. As part of our mandate, we actively work with and engage the community to get their feedback about what is working and where improvements can be made. 

Today, the Erie St. Clair LHIN, in partnership with the Windsor Essex Local Immigration Partnership (WE LIP), hosted a community event where newcomers, immigrants, and other stakeholders could share their experiences with the health care system. This patient-focused event was designed to educate, consult, involve, and empower immigrants and community stakeholders. 

During the event, many immigrant patients took the opportunity to share their health journeys and to be recognized as important community members and owners of their health care. Health service providers were enthusiastic to learn how: 
  • To become more involved 
  • To listen and understand the patient experience perspective 
  • To identify ways to ensure programs and services meet the needs of the residents 
It was identified that newcomers and immigrants need a clear understanding of, and equal access to, appropriate and effective health care that meets their unique health needs. This not only improves patient care, but will ultimately help to reduce unnecessary visits to the emergency department. 

Moving forward, the Erie St. Clair LHIN will draw from community conversation with the goal of better care, better experiences, and better value for all residents from Windsor/Essex, to Chatham-Kent, and up to Sarnia/Lambton. 

“The Windsor Essex Local Immigration Partnership is so pleased with the alignment of the health and settlement sectors in bringing this opportunity for immigrants to share their health stories. It is wonderful to see the level of participation of local newcomer/immigrants bringing their voices to this important conversation.” 

- Debra DiDomenico, Chair, Windsor Essex Local Immigration Partnership.