90-Second LHINfo Video: New Diabetes Central Intake Form with Sarah May Garcia

In February of 2014, the Diabetes Central Intake Referral Form was distributed to stakeholders and health service providers across Erie St. Clair. This distribution marked the beginning of a region-wide centralized intake process. 



Previously, there were 12 different forms being used by health service providers across the region. This lack of coordination was confusing for primary care providers wishing to make patient referrals as they did not know which form to use. Lack of time and resources also made it challenging to select the most appropriate Diabetes Education Program for the patient. Now, all referrals for diabetes education (including self-referrals) are triaged and tracked through the one central spot: the Erie St. Clair Community Care Access Centre (CCAC).

This collaboration of stakeholders, results in region-wide coverage and one phone number for all referrals to Diabetes Education Programs within Erie St. Clair. Certified Diabetes Educators provide ongoing education and support to primary care providers and endocrinologists, and can also accommodate intensive or complicated needs as required for patients.

This 90-second LHINfo video, featuring Sarah May Garcia from the Erie St. Clair LHIN, outlines why this new form is important, what it means to health care providers, and how it will help to improve the quality of care.


If you have been diagnosed with diabetes and are looking for more information, please contact your primary care provider.

To contact the ESC CCAC call: 310-CCAC (310-2222)